All sales are final, once the purchase order is generated and payment confirmed, product changes, cancellations, request for a refund, or changes of address cannot be made, we ask that you do not forget to check your products, order and shipping address before to confirm the purchase. This guarantees that our products have not been in the hands of our staff. Applies to all articles on the klage.com site
If for any reason the product received is not the product that appears on your proof of purchase or suffered any damage in the shipment, report it immediately to be able to make the corresponding change to the email: [email protected]
Po Box 5806 Oceanside, California, 92052 United States
or by phone +1 (760) 593-3691
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Po Box 5806 Oceanside, California, 92052 United States
Shipping Policies:
KlageBeauty.net offers the delivery of your purchase by parcel service to any location. The service is through FedEx and DHL.
The cost of shipping depends on the weight of the package and the postal code to which it is sent, for more details visit the website of the shipping company you selected. Shipping preparation time is two to four business days * (except on sales days and / or special promotions (Hot Sale, Cyber Monday, Black Friday …) after making the purchase.
Once the purchase is completed, the customer will receive an email from marcelamistral.com with the purchase confirmation. When the shipment preparation process is complete, the tracking number is generated and will be provided to you by email.
Delayed packages:
La Chankla MX is not responsible for delayed packages, a delay that is not the responsibility of La Chankla MX but of the parcel company for which we cannot offer any compensation. In case of delay, we can help you expedite delivery or resolve parcel issues.
Lost or stolen packages:
La Chankla MX is not responsible for lost or stolen packages if confirmed as delivered by the parcel company. In case of loss of your package, KlageBeauty and the customer must complete the claim process with FedEx or DHL.
For any questions or comments regarding our shipments and policies, our means of contact are: klagebeauty.com
Disclaimer:
Any La Chankla MX product must be used as directed on the product packaging.
Since people can have different skin conditions, any product could cause a negative reaction, so La Chankla MX is not responsible if such a reaction occurs as a result of the use of our products by the client or any consumer. Remember that you should never use products on injured or irritated skin and should stop using them when there are symptoms of redness, burning, peeling or other similar symptoms. If you develop an allergy or sensitivity to any product, you should stop using it immediately and consult your doctor.
If you have any sensitivities or allergies to any of the listed ingredients, you should not consume or use these products. You should test the products first, in a small area, before using any new product for the first time. If you develop any allergic symptoms or reactions, stop using it immediately. We are not responsible if such a reaction occurs as a result of the use of our products by any consumer.
The information on this website is not intended to be exhaustive or specific to your personal needs or requirements. This disclaimer is not intended to exclude any warranty implied by law that cannot be legally excluded.
The advice of our representatives, advertising, service agents or tips will never be a substitute for professional medical advice. Consult with your physician or healthcare professional regarding the use of any products or information received from this website, its representatives or communications before using or relying on them. La Chankla MX does not intend to provide any answers to medical questions. Our communications do not take the place of any medical professional. La Chankla MX is not represented as a doctor. If you need medical attention, call your doctor immediately.
Need help?
Contact us at [email protected] for questions related to refunds and returns.